Were here to help.
Answers about browsing, ordering and connecting with our team.
Can I choose delivery?
Choose from the options shown for your address at checkout. Available delivery charges and any applicable taxes are displayed before you place your order.
Can I book a Zoom meeting?
Yes. Visit our booking page to choose an available date and time. Follow the booking instructions and check your confirmation for the meeting details.
What can we discuss in a meeting?
We can help with general questions about the collection, an order, delivery, or visiting our space.
What is the intended use of the products?
Products are offered for laboratory research only, not for human or veterinary consumption. Category names identify research areas and do not indicate approved uses or promised outcomes.
How do I arrange a visit?
Please contact our team to confirm opening hours before travelling. You can also book a Zoom conversation if you would like to connect online first.
Where can I find my order details?
Your order confirmation contains the details of your purchase. If you created an account during checkout, sign in to view the order information available in your account.